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Returns

How do I return my purchase?

Instead of having to fill in a boring paper based returns form, you can email [email protected] or call 011 805 0386. Please see our returns policy for complete instructions on how to return your purchased item.

What if the item I bought is defective?

Amonet (Pty) Ltd. Ensures the all products are high quality when they are shipped to customers. Should it happen that your item is defective then please contact our friendly Sales team on 011 805 0386 or email us at [email protected]. The time period for such a return is the same as any other return 14 days excluding furniture after the item received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by our Sales Team for assistance?

What is your Return Policy?

Our Returns Policy can be viewed by clicking here

What is the Return Policy on Amonet (Pty) Ltd. Items?

Our standard Returns Policy applies, so don’t you worry, we have you covered. Please have a look at our Returns Policy page for more information or contact our Sales Team.

Will I be charged for the returns shipping?

Yes, the cost will be the same as delivery fee charged when the item was delivered. Although we don’t charge shipping for warranty returns.

Delivery

What delivery methods and providers are available?

Amonet (Pty) Ltd. offers two (2) methods of delivery of good to you. You may elect delivery via:

  • Courier
  • Self-collection

How long do deliveries usually take?

Amonet (Pty) Ltd. Orders will be delivered within 2-3 working days.

My items have not been delivered yet, what do I do?

Once you have submitted your order, you will receive an order number, you can use the number for the journey of your item. Do not bite your nails just yet; we will try everything to get your new products to you in no time. If you have not received your order within 4 working days, feel free to contact us at [email protected]

How do I know it’s safe to shop with Amonet (Pty) Ltd.?

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Policy.

Do you keep my credit card details?

You are safe, we don’t store your credit cards details.

Will my information be sold to third parties?

Not a chance, your information will not be sold or passed on to any third parties. Amonet (Pty) Ltd. rightfully protects your information.  Read more on how we ensure your privacy, please refer to our Privacy Policy.

Who do I contact when I need personal assistance with my order, or if I am experiencing issue placing an order?

You are welcome to contact our Sales Team by using the Live Chat function on our site, you can also email us at [email protected] or call us on 011 805 0386. Our Sales Team strives to make your experience fantastic so please be sure to contact us.

I want to start a new account. How do I do this?

You need to be registered in order to purchase from our website. Not registered? Fear not! Go to www.amonet.co.za to register. Once registered you will received a welcome email.

I want to place an order. How do I do this?

Just follow the order prompts:

  • Select your items and add them to your cart
  • Once you have everything you want, click the Proceed to Checkout button
  • Fill out the requested details and click the Checkout button
  • You will then be taken to an order confirmation page which will give you your order number and delivery times lines

Super-easy and convenient, just the way we like it. (You can also visit our YouTube page for videos on how to place an order)

I want to update the details of My Account. How should I go about doing this?

Click on the My Account tab on the top right hand side of the page. You will then be directed to your account details. Scroll down to find your account information. Click ‘edit’ next to contact information, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.

How would I go about unsubscribing form the Amonet (Pty) Ltd. newsletter?

The emails the Amonet (Pty) Ltd. sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive any messages anymore.

Do I need to enable cookies in my browser?

Cookies are the name of small amount of data that is sent from a website to your browser. It is then stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, make sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the ‘logout’ link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Policy.

How can I pay?

Amonet (Pty) Ltd. offers you the following payment methods:

Payment via debit/credit card

Amonet (Pty) Ltd. accepts credit card and chipped debit/cheque card payment via MasterCard. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that that your card details will by no means be available to, or accessible by us or any third parties.

Instant EFT with i-Pay

I-pay is a payment method that takes the hassle out of EFT payment. I-pay facilitates your online banking EFT process and enables your order status to be updated immediately.

This is a secure payment method.  PayU, our payment service provider, has Cloudflare SSL encryption certificates which gives their payment processing service an extremely high level of security.

When paying using i-Pay, the communication between you and your bank occurs as it normally would. PayU merely facilitates the transaction between you and Amonet. PayU does not store any online banking login details.

Instant EFT is available to all Nedbank, Standard Bank, Capitec, FNB and Absa customers. These payment are processed immediately and provide a secure transfer for immediate payment.

How does it work?

  • On checkout page, select instant EFT with i-Pay. You will be redirected to your bank’s login screen and prompted to login with your online banking details.
  • You will receive a one-time pin to confirm payment.
  • Once you have successfully made payment, you will receive instant notification that the payment has been successful and that your order will be processed.
  • There is no need to enter Amonet (Pty) Ltd.’s. banking details or order reference number
  • Your online banking login details are not stored.

Manual EFT bank deposit

This payment method requires the customer to transfer money directly from his/her account in Amonet (Pty) Ltd. account, through computer-based systems.

If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.

All bank deposit EFT’s require proof of payment to be sent to [email protected] before your order can be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

Why should I use the EFT option? EFT is convenient in that it is not time consuming and it’s easy to use. Amonet (Pty) Ltd. also creates a safe and trustworthy banking environment for the benefit of the customers and the company.

Take note that only South Africa EFT payment will be accepted and no international bank electronic transfers are accepted.

How safe do I do if my credit card details are not accepted?

Amonet (Pty) Ltd. makes use of the 3D-Secure authentication system to verify cardholder details with you bank; this links you directly to your bank via a secure link. The transaction then takes within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available or, accessible by, us or any third parties.

What do I do if my credit card details are not accepted?

This first step is to check with your bank to rule out any problems that any be occurring on that side. If you still experience difficulties, contact our Sales Team, and they will alert our IT Team to correct the problem.

How do I know if my order has gone through?

Super easy, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered. Lastly listen out for your doorbell or name to be called when our speedy drivers are there to deliver. Should you not receive such an email, then contact our super helpful Sale’s Team and they will help you out.

How do I amend my shipping address once an order has been made?

You can only change your shipping address before your order has be dispatched. Contact Amonet (Pty) Ltd Sales Team via email or website live chat and confirm your alternative shipping address. Please note that we require your order number to amend shipping details.

Can I buy in Bulk?

Yes, you can get better prices when you purchase products in bulk. You can contact our Sales team for pricing on bulk purchase. Please note that bulk purchase have a minimum order quantity (MOQ) to quality for cheaper prices.

Does Amonet.co.za offer lay-by?

Amonet (Pty) Ltd offer lay-by on selected products. Contact our Sales Team for further information.

Can my furniture be assembled on delivery?

We do not offer an option to assemble furniture. All furniture that is sold on this website is delivered flat-packed

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